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A Question of Ethics

3 min read

An important consideration in engineering is ethics. Whether it is a product or a manufacturing process, there are ethical decisions to be made. How many safeguards does the process need to have? How safe does the product need to be? Can the product contain a toxic material because it is cheaper than the alternative?

Many times, guidelines from powerful organizations, such as OSHA, are available that enforce ethical decisions and to what degree they are to be enforced. Without these powerful organizations there would be little incentive for companies to develop enhanced safety features, other than normal market competition. Certainly the market could use safety features as a competitive advantage, and that does exist, but without harsh protocols and penalties, it is hard to believe that safety features would be implemented as readily as they are today. The reason is simply this: developing and implementing safety features costs money and creates many engineering problems that require solving, such as what feature is to be made, where to install it, and how effective it is. A company has little incentive to self-impose higher costs. Business decisions are made based on needs and profits; if there is no “need” for a feature and it costs more to implement, then there is no reason for it to exist. Safety protocols and laws provide the need in many cases.
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Customer Satisfaction Guaranteed

3 min read

I recently discovered an article by Beau Groover that outlines his less-than-ideal experience in a government office process. He notes that at one point he was “almost three hours into this process and had accomplished absolutely nothing.” While Groover is clearly experienced in process improvement and has a trained eye for seeing that his experience wasn’t favorable, the general populous would also find this experience distasteful. It doesn’t take an expert to know that you are unhappily accomplishing nothing and wasting time. At the end of the article, he correctly concludes that the customer should be kept in mind when process development and improvement. It’s true, the customer is the most important part of business. The customer is the driving force behind why your business exists and the goal of your business should be to please the customer and improve ways of doing so.
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